Pause release
A reported dispute places the disputed amount on hold. A seller’s request alone does not release it.
ESCROW WORKSPACE
Agree first.
Trade with clarity.
A guided process for physical goods bought and sold through social media.
Your agreements
WHEN SOMETHING GOES WRONG
A fair evidence-first process.
Hear both sides
Collect the listing, agreed condition, messages, tracking, delivery and inspection evidence from buyer and seller.
Review independently
A reviewer checks the agreement and evidence, requests missing facts, and proposes delivery completion, a return, or a refund.
Record and appeal
Share the reasoned outcome with both parties. Any return requires tracked delivery; disputed outcomes can be escalated before release.
Recommended policy: agree an inspection period before funding. Do not auto-release during an open dispute. Set response deadlines, evidence standards, reviewer authority and appeal rights in the final escrow agreement. MAP Pay cannot guarantee the truth of social-media listings or replace court remedies.